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Setting Up Automatic Training Notification Messages

You can set up automatic email notification messages for confirmations, notifications, and reminders, including:

• Confirmation that a user has successfully used Training to register for a self-paced course.
• Confirmation that a user has successfully used Training to register for an Instructor-Led or Distance Learning class.
• An email notification is sent out to all people on the waitlist when a space becomes available in the last 24 hours before a class starts. Class Enrollment is on first-come, first-served basis.
• Class cancellation notification that is sent to the user if the class is canceled, the administrator cancels the class, or the user cancels the class.
• Class logistics notification that is sent to the user if the administrator changes any class details, such as dates, times, location, or room.
• Notification that a class is full and the user has been placed on the waiting list.
• Reminder that a class for which the user is registered starts in a few days.

For these messages to be sent automatically, Siebel Training must be configured to work with Siebel Workflow and Siebel Communications Server.

These configuration tasks include:

• Verifying and Activating Training Workflow Processes
• Configuring Workflow Policies for Training Email Notification
• Setting System Preferences for Calendar Activities
• Configuring the Email Driver and Notification Templates for Training

For more information on these topics, see Siebel Training Workflow Processes Siebel Business Process Designer Administration Guide, Siebel Communications Guide, and Siebel Communications Server Administration Guide.