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Adding a Conditional Step to the Create Activity Workflow

When you have allowed Fax - Inbound activity types to be viewed in the Communications list, you must add a conditional step to the eMail Response - Create Activity workflow that determines if inbound items are either emails or faxes depending on their Receiving Addresses, and tags the inbound items accordingly.

To add a conditional step to the eMail Response - Create Activity Workflow

1. In the Siebel Tools Object Explorer, select the Workflow object.
2. In the List Editor, query for the eMail Response - Create Activity workflow.
3. Select the eMail Response - Create Activity workflow, and check out the project.
4. Right click the eMail Response - Create Activity workflow, and select Edit Workflow Process.
5. Add a conditional step before the Create Activity step that
   • Determines if the inbound communications is either a fax or an email depending on the Receiving Email Address, and then
   • Tags the inbound items as either Email - Inbound or Fax - Inbound.
6. Check in all open projects, and compile a new SRF.

For more information about the eMail Response - Create Activity workflow process, see Creating an Activity (Workflow Subprocess).