Siebel Applications Administration Guide > Configuring the Inbox >

Examples of Inbox Triggers

This section presents samples of Inbox triggers.

• Sample Workflow for Assigning Service Requests and Creating Inbox Items
• Sample Workflow to Synchronize Status for Service Requests and Inbox Items
• Sample Workflow to Update Inbox Items for Status Changes Made in the Inbox Detail View
• Inbox Trigger Used in ESS
• Inbox Trigger Using Server Script

About the Sample Workflows

The following pages describe three sample workflows that apply to service requests and that illustrate the use of the Inbox. You can use Siebel Tools to import the workflow files into the Siebel Sample Database, and try out the workflows. Additionally, you can import them into your own implementation and modify them for your business needs.

Where to Find the Sample Workflow Files

These sample workflows are provided as part of the sample database installation. You can find these workflow files in the SIEBEL_CLIENT_HOME\SAMPLE\WORKFLOWS directory. (For example, C:\Program Files\Siebel\7.8\web client\SAMPLE\WORKFLOWS)

The names of the files that contain the sample workflows are:

• Inbox - Service Demo Creation.xml
• Inbox - Service Action.xml
• Inbox - Service Detail Action.xml

Creating Inbox Types for Use with the Sample Workflows

If you want to try out the sample workflows in the Sample Database, you must create two Inbox types: SRManager and SROwner.

To create two Inbox types for use with the sample workflows

1. Create two Inbox types that use the field values given in the following table.

   The procedure is in Creating Inbox Types.

   Field Name	Value for First Inbox Type	Value for Second Inbox Type
   Name	SROwner	SRManager
   Business Object Name	Service Request	Service Request
   Category	APPROVALS	APPROVALS
   Default Queue Duration (Days)	0	0
   Item Expiration Duration (Days)	0	0
   Action Type	SR_STATUS

2. Set up a link to the Service Request Detail View for the SROwner and the SRManager Inbox types.

   The procedure is in Setting Up Inbox Links to Views and SmartScripts.

3. Create an Inbox Actions record for the SROwner Inbox type that uses the field values given in the following table.

   The procedure is in Setting Up Inbox Actions.

   Field Name	Value
   Action	Action Field Dropdown
   Business Service	Workflow Process Manager
   Business Service Method	RunProcess
   Business Service Method Arguments	"ProcessName", "Inbox - Service Action"