This chapter provides information about standard Siebel Automotive functionality for collection management. It consists of the following topics:

• About Administering Collections
• Scenario for Administering Collections
• Administering Collection Tasks
• Activating Siebel Automotive Workflow Processes
• Creating Assignment Rules for Collection Assignments
• Using Assignment Rules
• Managing Collections Preferences
• Managing Collection Correspondence Administration
• Automating the Cure Process
• End-User Procedures for Collections
• Reviewing Account Summary and Related Account Information
• Managing Collection Reassignments
• Executing Collection Tasks
• Capturing Promise-to-Pay Records
• Managing the Cure Process
• Managing the Repossession Process
• Managing Skip Trace and Impound Service Requests
• Managing Insurance Information

NOTE:  Your company's application configuration and business processes may differ from the procedures or business scenarios presented in the following topics.