Siebel Automotive Guide > Managing Collections >

Administering Collection Tasks

Siebel administrators can create a list of customers with delinquent accounts by querying the Siebel application database, or by importing an external list from a third-party application. In addition, the administrators define the collection assignments and reassignments, promise-to-pay preferences, and so on.

As a Siebel administrator, you can generate a delinquency list by:

• Setting up a workflow process. Set up a workflow process to calculate the total days due based in the financial account information and assign those accounts to a specific queue or agent. For more information, see Siebel Business Process Framework: Workflow Guide.
• Using Oracle Business Intelligence. Use Oracle Business Intelligence to track past due accounts and then import the list to the Siebel database. For more information, see Oracle Business Intelligence Administration Guide.

Administrator tasks are described in the following topics:

• Activating Siebel Automotive Workflow Processes
• Creating Assignment Rules for Collection Assignments
• Using Assignment Rules
• Managing Collections Preferences
• Managing Collection Correspondence Administration
• Automating the Cure Process

NOTE:  If you are configuring Siebel Automotive, you cannot enable the following fields for multilingual lists of values: Administration - Collections, screen, Collection Preferences view, PTP Follow-Up applet, Method of Payment field and Administration - Collections, screen, Collection Preferences view, Activity Follow-Up applet, Activity Type field. Both these fields are based on the S_CF_PREF.NAME column, which is one of the columns that forms the user key in the table S_CF_PREF and thus is a required column. However, this column is configured to store values from picklists that use two different types of lists of values. There is no LOV type specified on this column, so it cannot be enabled for multilingual lists of values.