Siebel Business Process Framework: Workflow Guide > Administering Workflow Policies > About Workflow Policy Administration >

Tracing and Reporting a Workflow Policy

This topic describes how you can trace a workflow policy and generate reports about workflow policies.

About Workflow Policies and Siebel Server Task Trace Files

Whenever you start a Workflow Policies server process, a Siebel Server task trace file is created so that you can check for error messages and other information about the process. The Siebel Server processes for which trace files are created include:

• Generate Triggers.
• Page Manager.
• Email Manager.
• Workflow Monitor Agent.
• Workflow Action Agent.

You can view trace file information in either the Siebel client or the Siebel Server.

To view trace files in the Siebel client

In the Siebel client, navigate to Administration-Server Management > Tasks > Log.

The Tasks applet lists the status of the Siebel Server tasks as running or started.

To view trace files in the Siebel Server

Ways that you can view the log directory for the Siebel Server include:

• You can use Windows Explorer to navigate to your Siebel Server log directory. Under \log, choose the server's name to see a file that lists the trace files for each server process.
• You can double-click the Trace File icon to access the trace file. You can view the trace file for application server tasks.

For more information on using trace files, see Siebel System Administration Guide.

About Tracing and Event Log Levels

Table 76 describes events workflow policies use for logging.

NOTE:  Setting trace levels above default parameters affects performance. Reset trace levels to default parameters after troubleshooting is finished.

About Workflow Policies Analysis Charts and Reports

Workflow policies provide several charts for analyzing how frequently a workflow policy condition is met and the total number of policy instances occurring in a specified period of time. Workflow policies also provide reports that summarize workflow policy and workflow log information.

Using the Policy Frequency or Trend Analysis Chart

Policy Frequency Analysis provides you with information about the number of times a Workflow policy executes. Policy Trend Analysis provides you with information about policy execution trends.

To view the Policy Frequency Analysis or Trend Analysis chart

Navigate to Administration-Business Process > Policy Frequency Analysis. Applets in this view include:

• Monitor Log. Lists the workflow policies.
• Workflow Policy Frequency/Trend Analysis. The Workflow Policy Frequency Analysis applet displays a chart illustrating the execution frequency of a chosen policy. The Workflow Policy Trend Analysis applet displays the total number of workflow policy conditions met over a specified period of time. To toggle between the two analysis applets, use the toggle list on the chart applet.

Using Workflow Policies Reports

In the Workflow Policies and Log views, you can bring up a Reports page that you can print out.

To bring up the report

Choose Reports from View.

The Reports page that appears provides summary information of the Workflow Policy.

If you must review the business rules for your organization, you can print out the Reports page for each of your workflow policies.