Siebel Customer Relationship Console User Guide > Adding Information >

Creating Alerts

You can create alerts (see Figure 13) with different kinds of warning information, such as for fraud detection, in order to alert other members of your organization.

Figure 13. Adding Alerts View

To add an alert

1. Start a customer session for the customer for which you are adding the alert.
2. Select the Alerts session tab and click New.
3. Complete all of the fields, which are described in the following table.

   Field	Description
   Category	The level of severity for the alert.
   Duration	Together with Unit Type determines the valid dates for the alert.
   Message	The context of the alert.
   Type	The type of alert.
   Unit Type	Together with Duration determines the valid dates for the alert.
   Priority	The level of importance of the alert.

4. Click Save.

   NOTE:  At any time before you click the Save button you can click Cancel to cancel the alert and return to the Summary view.