Siebel Customer Relationship Console User Guide > Locating Information >
Service Requests (SRs) Session View
Figure 11 shows the SRs session view. This is a read-only list view that highlights key information about service requests that have been associated with a contact based on information collected from anywhere in the organization. The SRs view provides insight into customer service requests. For more information on creating SRs, see Adding Service Requests.
Table 6 shows the information provided on each SR.
Table 6. SRs Fields
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SR # |
Uniquely generated number identifying the service request. |
Open Date |
Date the service request was opened. |
Due Date (CEM) |
The date when the service request is due to be closed. |
Area |
The organization area to which the service request applies. |
Type |
The specific type of service request given the area. |
Status |
The current state of the service request. |
Sub-Status |
A more granular designation of the status. |
Owner |
The user ID of the person who created the service request. |
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