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Properties of Assets

An asset in Siebel Field Service is an instance of a product that has an individual identity and an association with a customer. An asset can be created for any product by assigning it a unique asset number. An asset has a quantity, a location, and a monetary value. An asset is associated with a product and an organization. Topics include:

In Siebel Field Service, assets have these additional properties:

  • Assets can be physical or virtual.
  • Assets can have serial numbers.
  • Assets can exist individually or they can have components.
  • Assets can be related to or dependent upon other assets.
  • Teams of employees can be associated with an asset.

Assets can be associated with other Siebel business objects as well as with internal data and calculations. Some examples are as follows:

  • Assets can contain a hierarchy of other assets as components. There is no restriction on the number of tiers and the number of components that comprise a multitiered asset.
  • Actions such as install, uninstall, upgrade, or downgrade can be performed on an asset. These actions can be recorded as asset transactions.
  • The same asset can have different products over time. For example, the product on which an asset is based may become obsolete and be replaced with a different product. In this case, the same asset record can remain in your Siebel application, but the product with which it is associated can be changed.
  • When an asset is serviced, service requests, preventive maintenance records, and repair records can be associated with the asset, and a service history is maintained for that asset.
  • Assets can have multiple types of measurements set up, including gauges, counters and sensors. Each measurement can have multiple readings recorded manually or automatically and stored for diagnosis or for usage tracking.
  • The current value of an asset can be calculated or revalued and stored based on its condition, value basis, and cost method.
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