Siebel Field Service Guide > Setting Up and Using Scheduling > Defining Service Regions >

Associating Schedules with Service Regions

This task is a step in Process of Setting Up Scheduling.

A service region can have only one schedule. Each service region is assigned a schedule that the ABS and Optimizer use. This may be different than the schedule associated with each employee. Schedules are defined in the Administration - Service screen > Schedules view. See Defining Schedule Hours for more information.

The ABS uses the service region schedule as a base, and then refines its choices of time slots based on the employee schedules. See Defining Employee Availability and Schedules for more information. The Optimizer uses the field service engineers' schedules, not the service region schedule, when calculating the best deployment of personnel.

To associate a schedule with a service region

  1. Navigate to the Administration - Scheduling screen > Service Regions List view.
  2. Select a service region record and in the Schedule field, select a schedule.
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