Siebel Field Service Guide > Setting Up and Using Scheduling >

Process of Setting Up Scheduling

The following list shows the procedures that administrators typically perform to set up scheduling within Siebel Field Service. Your company may follow a different process according to its business requirements.

To set up and maintain scheduling, perform the following tasks:

• Defining Schedule Hours
• Defining Service Regions
• Defining Employee Availability and Schedules
• Creating Time Windows for Scheduling
• Creating Constraint Sets for Scheduling
• Creating Parameter Sets for Scheduling
• Defining Cost Functions for the Optimizer
• Setting Up Server Key Mappings
• Setting Server Component Task Parameters
• Reloading the ABS and Optimizer Caches

See also About Troubleshooting the Appointment Booking System and Optimizer for more information about checks that you should carry out after performing the setup configuration.