Siebel Field Service Guide > Setting Up and Using Scheduling >

Creating Time Windows for Scheduling

This task is a step in Process of Setting Up Scheduling.

Time windows are used to define the interval of time that should be allocated for starting an activity. The ABS uses time windows. Time windows are associated with a service region in the Administration - Scheduling screen > Service Region List view. See Defining Service Regions for more information.

To define time windows

  1. Navigate to the Administration - Scheduling screen > Time Window List view.
  2. Create a new record and complete the fields as appropriate.

    Some fields are described in the following table.



    The name of the set of time window mappings.

    Default Time Window

    The time window applied to activities of any duration, if the Time Windows Details view does not have a mapping for an activity of a specific duration.

  3. Scroll down to the Time Window Details list and create a new record for each activity duration range.

    The Time Windows Details view defines specific mappings that make up each time window record. To accommodate activities that vary in duration, this view maps each range of durations to a time window. For example, a work time of 1 to 60 minutes may require a time window of 120 minutes to provide Optimizer with the flexibility to change the schedule for optimization.

To view the service regions associated with a time window

  1. Navigate to the Administration - Scheduling screen > Time Window List view.
  2. Select a record in the Time Windows list.
  3. Click the Service Regions view tab.

    The Service Regions view contains read-only records listing the service regions that use a selected time window.

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