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About the Siebel HelpDesk Connector

The Siebel HelpDesk Connector uses HTTP or HTTPS connections to integrate Enterprise Manager with Siebel HelpDesk. You can create, update, or close service requests based on alerts in Enterprise Manager.

The EMHelpdesk.jar file contains the following Siebel Connector components:

  • SiebelDeploy.xml - Connector Descriptor
  • SiebelHelpdeskTemplate.xsl - Ticket Template
  • CreateResponse.xsl - Ticket Response Template
  • EMModel.xml - Alert Schema

For information on installing the Siebel HelpDesk Connector, see Oracle Enterprise Manager Connector Installation and Configuration Guide, which is part of the Enterprise Manager documentation library on the Oracle Technology Network web site.

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