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This appendix describes the Siebel HelpDesk Connector for Oracle Enterprise Manager. For information on using the Siebel HelpDesk Connector with Enterprise Manager, see Oracle Enterprise Manager Connector Installation and Configuration Guide, which is part of the Enterprise Manager documentation library on the Oracle Technology Network web site. Oracle Enterprise Manager Connector Installation and Configuration Guide covers the following topics for the Siebel Connector: prerequisites, installation, configuration, functionality, navigation, and customization. This appendix includes the following topics:
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