Siebel HelpDesk Guide > Setting Up Employee Self-Service >
Accessing and Submitting Self-Service Forms
End users can access forms in the Self-Service area of the HelpDesk Home page, or from the Employee Self-Service link on the site map. After a user selects the appropriate form, the form can be completed and submitted for approval. NOTE: Administrators can use this procedure to test the forms before final release.
This task is a step in Process of Setting Up Employee Self-Service. Accessing Self-Service Forms
End users can access self-service forms using the HelpDesk home page. To access an employee self-service form
- Navigate to the HelpDesk home page.
- From the Self-Service Section, click the Forms Library link.
- In the Available Forms list, click the link in the Name field for the form you want to access.
- In the form, complete the necessary fields, and then click Submit.
Required questions are flagged with an asterisk (*).
NOTE: Forms can be saved and submitted at a later time even if they are not completed. To save the form and the information you have entered, click Submit Later. You can access a saved form from the My Saved Forms view.
If the form is linked to the Inbox, the form is sent on to the first approver.
Accessing a Saved Self-Service Form
Use the following procedure to access a saved employee self-service form. To access a saved form
- Navigate to the HelpDesk home page.
- In the Self-Service section, click the Forms Library link.
- From the left navigation bar, select My Saved Forms.
- In the Saved Forms list, select the form, and click Resume.
Accessing a Submitted Self-Service Form
Use the following procedure to access a submitted employee self-service form. To access a submitted form
- Navigate to Inbox.
- Click the My Submitted Items link.
- In the list, select the submitted item.
You can check the status and approval history for items from this view. You can also access a summary of the form you completed.
NOTE: To see the entire form, including your answers to questions, navigate to the My Finished Forms view within the Forms Library.
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