Table 2. Administrative Setup Tasks
|
|
|
Install servers and applications, and then enter license keys for specific Siebel applications. |
Install Siebel Gateway Name Server, Siebel Server, Siebel Database Server, and Siebel Web Servers. Specify Content Services. |
Refer to the Siebel Installation Guide for the operating system you are using |
Set up Responsibilities for delegated administrators and users. |
Assign users and views to preconfigured responsibilities; create new responsibilities. |
Siebel Applications Administration Guide Setting Up Siebel HelpDesk Responsibilities |
Set up Siebel Knowledge Base and HelpDesk Solutions Database |
Set up Siebel Knowledge Base and working with HelpDesk Solutions Database. |
Siebel SmartScript Administration Guide Setting Up Siebel Knowledge Base for HelpDesk Working with the HelpDesk Solutions Database |
Activate HelpDesk Business Processes |
Verify that HelpDesk-specific workflow processes are active, and create new processes if desired. |
Siebel Business Process Framework: Workflow Guide |
Enable Service Level Management |
Enable Service Level Management. |
Enabling Service Level Management |