Siebel HelpDesk Guide > IT Service Management Solution Set >

Change Management Roles

The job roles associated with Change Management are as follows:

  • Change Administrator. The change management administrator, the persons responsible for planning, setting up, and maintaining administrator-related tasks.
  • Change Initiator. A person who may not have the authority to request a change and therefore works through a change sponsor. The initiator enters the planned start and end date of the change and the description of the change as well as the Category, Impact, and Urgency fields.
  • Change Owner. The coordinator and person responsible for getting the entire change completed. The owner enters the notes of the change regarding the backout plans and so on, the tasks required for the change, and the date and times to carry out the change.
  • Change Approver. The person who has the authority to approve a request a change.
Siebel HelpDesk Guide Copyright © 2010, Oracle and/or its affiliates. All rights reserved. Legal Notices.