Siebel HelpDesk Guide > IT Service Management Solution Set >
Recalling Approved Request for Change Records
All changes that are in a status of For Approval can be recalled by clicking the Recall button on the More Info tab of the change record. This reenables all the fields on the form and the change record status changes back to Not Yet Active.
To recall approved change records
- Navigate to the Change Management screen.
- In the Request for Change list, select the change record and click the link in the Name field.
- Click the More Info tab, and in the More Info form, click Recall Change.