Siebel Marketing User Guide > Planning and Designing Marketing Campaigns > Process of Loading Customers in Campaigns >

Troubleshooting the Contact/Prospect List


The Contact/Prospect list may not show contacts or prospects that have been recently associated with the list. To resolve the problem, look for it in Table 29.

Table 29. Contact/Prospect List Troubleshooting
Symptom
Diagnostic Steps and Cause
Solution

The newly associated contacts or prospects do not appear in the Contact/Prospect List

Marketing Campaign load is not yet complete or the browser display has not yet been refreshed.

Wait for the Marketing Campaign Load workflow process to complete and then refresh the browser.

After waiting for the Marketing Campaign Load workflow process to complete and after refreshing the browser, the newly associated prospects or contacts do not appear in the Contact/Prospect List

None of the campaign waves have been launched.

Launch one or more waves, or launch the campaign.

None of the customers in the campaign meet the search specification for the view.

Modify the search specification. Consider the following possibilities:

  • Campaigns that are Launched or Completed
  • Campaign Wave that is launched
  • The campaign contact record that is assigned to the position of the user
  • The campaign contact records that is not Marked for Deletion
  • Control Campaign flag = N
  • Contact and Prospect Do Not Call Flag = N

The campaign contacts and prospects have been assigned to a different organization and/or position.

In the Campaign Management > Design > Execution Options view, check the values for Campaign Member Ownership, Default Organization Owner, and Default Position Owner.

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