Siebel Order Management Guide > Workflow Reference for Employee Asset-Based Ordering > Workflow to Edit Order Line Items >

SIS OM Edit Service Order Line Item

This workflow applies active and unprocessed orders to the asset associated with the selected line item and displays the asset in the Product Configurator view. The user makes changes to define the newly requested state and clicks the Done button. The workflow then writes the delta of the current and requested states of the asset to the current order as 1 or more line items. This workflow is shown in Figure 38.

A user initiates this workflow by clicking the Customize button in the Order Detail view.

Figure 38. SIS OM Edit Service Order Line Item Workflow

Workflow Description. This workflow does the following:

1. Clears the business service cache of existing product instances.
2. Loads the asset associated with the current order line item, if it exists. Checks whether the asset has been successfully loaded. If not, goes to Step 5.
3. Retrieves all prior active and unprocessed orders related to the asset and applies them to generate the requested future state of the asset.
4. Removes the asset components that do not have the 'Track As Asset' flag set. If none of the components has the 'Track As Asset' flag set or one of the active and unprocessed orders disconnects the top-level component, the resulting asset is empty. The workflow displays the following error message: A request has already been made to disconnect this service item. The workflow stops.
5. Applies the current order line item to the asset.
6. Stores the order header so that line items can be added to it.
7. Self-heals the asset such that the asset structure matches the product definition. If any changes are made to the asset, as warning message is displayed.
8. Displays the currently requested state of the asset in the Product Configurator view. The user makes the required changes and clicks the Done or Cancel button.
9. If the user clicks the Cancel button the workflow is terminated. If the user clicks the Done button, the newly requested state is retrieved from the Configurator.
10. Caches the newly requested state of the asset to be used as an input to Delta.
11. Generates the delta of the following as one or more order line items:
    • The requested state of the asset before the current order line item was applied.
    • The state of the asset after the user has reconfigured it.
12. Explodes (ungroups) any order line item that has a quantity of more than 1 into multiple line items, each with a quantity of 1. Writes the order line item to the Siebel database and refreshes the view.

    NOTE:  This step does not control the quantity of the line items, but only works with the quantity it has been given. The user specifies order line item quantities in Configurator.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.