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Infrastructure That Siebel CRM Desktop Uses

Figure 1 illustrates the infrastructure that Siebel CRM Desktop uses.

Figure 1. Infrastructure That Siebel CRM Desktop Uses

Siebel CRM Desktop uses the following components:

1. Siebel Database. Stores information about opportunities, contacts, service requests, accounts, and so forth.
2. Siebel Server. Runs the server components for Siebel CRM Desktop and manages synchronization sessions with the Web Server. Hosts the processes that Siebel CRM Desktop requires to support synchronization and handles incoming synchronization requests from the client through the Web Server. For more information, see How Siebel CRM Desktop Uses the Siebel Enterprise.
3. Web Server. Hosts the Siebel Web Server Extension that establishes a user session with the Siebel Server. Handles incoming requests to Siebel Web services, and helps route the client synchronization request to the proper component in the Siebel CRM infrastructure that supports the Web service. For more information, see About the Web Service API.
4. Laptop or Desktop. The computer where Siebel CRM Desktop is installed. Siebel CRM Desktop is implemented as a Microsoft Outlook add-in. After you install Siebel CRM Desktop, it deploys binary files that support the integration with Microsoft Outlook, custom user interface capabilities, and the Synchronization Engine. After the first synchronization, CRM Desktop metadata and Siebel CRM data is present on the computer. The customization package includes features that allow synchronization and customization. For more information, see Customizing the First Run Assistant.
5. Messaging Infrastructure. Handles local email, calendar items, contacts, and tasks. The messaging infrastructure provides support for mobile and Web access to information and for storing data. For more information, see How Siebel CRM Desktop Uses the Microsoft Exchange Server.