This chapter describes how Siebel CRM Desktop handles certain types of Siebel CRM data. It includes the following topics:

• How Siebel CRM Desktop Handles an Activity
• How Siebel CRM Desktop Handles a Shared Activity
• How Siebel CRM Desktop Handles Microsoft Outlook Calendar
• How Siebel CRM Desktop Handles a Microsoft Outlook Task
• How Siebel CRM Desktop Handles a Microsoft Outlook Email Message
• How Siebel CRM Desktop Handles Items If the User Removes the Siebel CRM Desktop Add-In
• How a User Can Link a Siebel CRM Record to a Microsoft Outlook Record