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Example of How Siebel CRM Desktop Handles a Microsoft Outlook Meeting That Contains Multiple Attendees

Figure 7 illustrates how user 1, who is a meeting organizer, creates a native calendar item in Microsoft Outlook and shares it. User 2, the invitee, accepts the invitation and also shares it.

Figure 7. How Siebel CRM Desktop Handles a Microsoft Outlook Meeting That Contains Multiple Attendees

The following process is performed:

1. User 1, the meeting organizer, creates a shared meeting with user 2, a meeting attendee who is an employee.
2. User 1 saves the meeting and sends an invitation to user 2. The global ID is the same for the organizer and other meeting attendees.
3. User 1 synchronizes, and then Siebel CRM Desktop creates the activity on the Siebel Server.
4. User 2 receives and accepts the invitation.
5. User 2 shares the meeting, saves it, and then synchronizes. Siebel CRM Desktop determines user 1 already synchronized this Microsoft Outlook meeting with the Siebel Server because these items use the same global ID and include the same meeting organizer. In this situation, Siebel CRM Desktop identifies a duplicate during synchronization.
6. Siebel CRM Desktop detects that the activities are equivalent, and then proceeds to perform deduplication without displaying the collision dialog box.