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Assignment Manager and Siebel Public Sector

You can use Oracle's Siebel Assignment Manager to automate the assignment of case-related activities and to assign activities to case managers based on specific skills and availability.

Some of the predefined assignment objects and underlying criteria described in Siebel Assignment Manager Administration Guide have been modified to support Siebel Public Sector business processes.

Predefined assignment objects that are specific to Siebel Public Sector are:

• Cases
• Suspects
• Groups
• Incidents
• Diseases

Siebel Assignment Manager Administration Guide describes how to implement this functionality, and define assignment rules for each task.