Siebel Public Sector Guide > Managing Investigative Cases > Developing Cases for Investigation >

Tracking Case Status

This task is a step in Process of Managing Investigative Cases.

Managers can track the status of cases with the help of predefined queries.

To create a new query or modify the existing predefined query for your organization or division, refer to the Siebel Applications Administration Guide.

To track case status using predefined queries

  1. Navigate to the Cases screen > Case List view.
  2. From the Queries drop-down list, select a predefined query.

    For example, choose Active Cases, Appealed Cases, All Closed Cases, and so on.

Siebel Public Sector Guide Copyright © 2008, Oracle. All rights reserved.