Siebel Public Sector Guide > Managing Investigative Cases >

Developing Cases for Investigation

This task is a step in Process of Managing Investigative Cases.

If an incident requires further investigation, it is escalated to a case—see Escalating an Incident to a Case for Investigation for more information. Investigators can create a case from an incident record's More Info form, and they can create cases unrelated to incidents, using the Cases screen.

This topic contains the following related subtopics:

• Creating Case Records
• Adding Case Details and Scheduling Follow-Up Activities
• Tracking Case Status
• Closing and Reopening a Case
• Managing the Case Calendar and Activities
• Adding Attachments and Notes to Cases
• Adding Literature to Cases
• Adding Contact Information to Cases
• Adding Addresses to Cases
• Reviewing Approvers for a Case
• Submitting Cases for Approval