Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Administering and Maintaining Smart Answer >

Checking Server Component State

Check periodically to make sure that the Smart Answer server component is online and functioning correctly.

To check server component state

1. Navigate to the Administration - Server Configuration screen > Servers view.
2. Select the appropriate server from the list of servers, click on the Components tab, then query for the Smart Answer Manager component.
3. Select the Smart Answer Manager component, then click on the Parameters tab for the component. Select the Knowledge Base Name parameter.
4. Navigate to the Administration - Server Management screen > Servers view.
5. Click the Components tab, then query for the Smart Answer Manager component.

   Verify that the Smart Answer Manager server component has a component state of Online.

6. If the component is not online, check the Smart Answer log file at siebsrvr\log\SmartAnswer_xxx.
7. Make sure that the KB parameter is entered correctly. For more information about how to set the KB parameter correctly, see Enabling Smart Answer Server Component.