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Setting Up a Workflow Process to be Test Mode Enabled (Workflow Decision Point)

After modifying a workflow, test the changes to make sure they are working properly. To use the Process Simulator, the administrator must set up the workflow process to run in Test Mode. To modify and test changes to the workflow process, use the Process Simulator. See Figure 13 for an illustration of this process.

Figure 13. Enable Test Mode?

In the production environment, Communications Inbound Processor executes the eMail Response - Process Message workflow. In test mode, process properties for the workflow are loaded from an XML file, not dynamically loaded by the Communications Inbound Processor server component. This allows the administrator to modify each parameter individually.

To run the Process Simulator, the administrator must perform the following tasks:

• Modify test XML files.
• Set up the workflow process.

To modify test XML files (Example)

1. Copy the test XML files from the sample database subdirectory (sample\applications\email_response).

   NOTE:  Test XML files are installed when you install the Sample Database.

2. Create a new directory on your Siebel Server. For example, c:\testmode.

   NOTE:  You do not need to use this exact location on your Siebel Server as long as you modify the XML file to reference the new directory. If the directory in which you copied the test mode files is not c:\testmode, you must modify the OrigMsgFile parameter in the XML file to match the directory you created for the files.

3. Copy the test files from the sample database subdirectory to your newly created directory.
4. Open the testmode.xml file in the text editor you use for these files.

   NOTE:  Files with the XML extension might be mapped to open in your web browser. If so, you should open the text editor and then open the file from the text editor.

5. Use Table 13 to modify the required parameters.
6. Save and close the XML file.

   Table 13. Output Arguments and Descriptions

   Output Argument	Example of a Value	Description
   CcList	"replaceme@replaceme.com;test@test.com;casey_cheng@yourcompany.com"	Optional. A semicolon-delimited list of email addresses in the CC field of the message, enclosed in double quotation marks.
   HasAttach	N	Do not modify.
   Loopback_spcCandidate	N	Optional. Changes to Y if the message is identified as a loop-back candidate.
   MsgClass	IPM.Note	Do not modify.
   OrigMsgFile	c:\testmode\OriginalMessageText_3B88245D00000001.txt	Optional. A file path pointing to the original message file.
   Prefix		Do not modify.
   Received	08/25/01 15:20:40	Optional. The time the email server receives the message.
   ReceiverAddress	replaceme@replaceme.com	Required. Email address of a working Communications Server Profile on your server.
   ReceiverName	replaceme@replaceme.com	Required. Name of a working Communications Server Profile on your server.
   SenderAddress	casey_cheng@yourcompany.com	Required. Email address of the sender of the message.
   SenderAddrType		Optional. Type of sender address.
   SenderName	Casey Cheng	Required. The text name of the message sender.
   SenderReplyNames	The customer's name	The text name to whom the reply will be sent.
   Sent	08/25/01 15:20:26	Optional. The time that the message was sent.
   SiebelChannelProfile	replaceme@replaceme.com	Required. Same as the ReceiverAddress.
   SiebelChannelType	Email	Do not modify.
   SiebelChannelTypeString	POP3SMTP	Do not modify.
   SiebelDriverEventName	MsgRead	Do not modify.
   SiebelDriverNotifyWhenDone	0	Do not modify.
   SiebelWorkItemID	10-3SYAC##998778040:1	Do not modify.
   Subject	This is a test subject.	Optional. Text in the subject line of an email message.
   TextNote	Fundamentally, computers just deal with numbers.	Optional. The plain text version of the email message body.
   TextNoteCharset	us-ascii	Do not modify.
   ToList	test2@test.com	Required. Email address to which the message was sent.

To set up the Enable Test Mode process

1. In Siebel Tools Object Explorer , select the Workflow Processes object.
2. In the Workflow Processes list, perform a query for Process Name = eMail Response Process Message.
3. In the Workflow Processes list, select eMail Response Process Message and then click Revise.

   The Status field changes to In Progress.

4. In the Workflow Processes list, right-click eMail Response Process Message and choose Edit Workflow Process.

   The Business Designer appears.

5. In the WF Process Props list, select XmlTestFileName.
6. In the Default String field, enter the complete directory path and the file name of the test XML file.

   NOTE:  You must include the complete directory path to this file.

7. In the History Toolbar, click Back to return to Siebel Tools.
8. In the Workflow Processes list, right-click eMail Response Process Message and choose Simulate Workflow Process.

   The Process Simulator starts. For more information about the Process Simulator, see Siebel Business Process Designer Administration Guide.