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About Service History
To allow customers to keep track of the services performed to their vehicles, Siebel eService for Automotive provides the Service History view as an addition to Siebel eService. Automotive
Customers can click the My Service History link in the My Account view to display the Service History list, which includes all of their past service history. They can also click the VIN# in the My Vehicles view to display a Vehicle form and Service History list for a specific vehicle.
In the Service History list, they can click the SH# field of any service history in the list to display a Service History form with information about that service history and a Services Performed list with all of the actions taken to respond to the service.
Service History records could be imported from the dealer's Dealer Management System (DMS). Alternatively, customers could add the service history themselves, by clicking the New button of the Service History list in Siebel eService for Automotive.
For more information, see the chapter about service history in Siebel Automotive Guide.