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Siebel eService Administration Guide Addendum for Industry Applications > Siebel eService for Communications, Media, and Energy >
About eService for Communications, Media, and Energy
Siebel eService for Communications, Media, and Energy is a Web portal that allows your customers to:
- Submit and track service requests
- Track the status of orders
- Manage products through their life cycle
- Search a knowledge base for solutions to frequently asked questions and for other information
- Troubleshoot problems using interactive guides
- Locate your nearest retail or service location
- Collaborate with service agents in real time by sharing Web pages, documents, and other desktop information
Features Specific to Siebel eService for Communications, Media, and Energy
There are several differences in Siebel eService that are related to the complex accounts and complex orders that are used in the communications, media, and energy industries. These differences include:
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