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Application Services Interface Reference > Siebel Communications, Media, and Energy ASIs >
Siebel Trouble Ticket
The Siebel Trouble Ticket ASI enables the use of a trouble ticket in the Siebel application to create, request, and update the external application with trouble ticket data when the external application has detected an outage or network fault. Figure 44 describes the Siebel Trouble Ticket ASI structure.
Figure 44. Siebel Trouble Ticket ASI
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Table 94 lists the integration components and XML tags of this ASI.
Table 94. Siebel Trouble Ticket ASI Integration Components
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Related Service Request_ Service Elements |
RelatedServiceRequest_ServiceElements |
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Related Service Request |
RelatedServiceRequest |
- Id
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Service Request_Service Elements |
ServiceRequest_ServiceElements |
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Service Request |
ServiceRequest |
- Integration Id
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Table 95 lists the fields and their attributes.
Table 95. Siebel Trouble Ticket ASI Fields
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Related Service Request_Service Elements |
IsPrimaryMVG |
IsPrimaryMVG |
DTYPE_TEXT |
1 |
N |
Service Element Id |
ServiceElementId |
DTYPE_ID |
30 |
N |
operation |
operation |
DTYPE_TEXT |
30 |
N |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
N |
Related Service Request |
Abstract |
Abstract |
DTYPE_TEXT |
100 |
N |
Account Id |
AccountId |
DTYPE_ID |
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N |
Area |
Area |
DTYPE_TEXT |
30 |
N |
Closed Date |
ClosedDate |
DTYPE_TEXT |
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N |
Commit Time |
CommitTime |
DTYPE_TEXT |
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N |
Contact Id |
ContactId |
DTYPE_ID |
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N |
Created |
Created |
DTYPE_DATETIME |
30 |
N |
Customer Ref Number |
CustomerRefNumber |
DTYPE_TEXT |
64 |
N |
Description |
Description |
DTYPE_TEXT |
2000 |
N |
Entitlement Id |
EntitlementId |
DTYPE_ID |
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N |
Id |
Id |
DTYPE_ID |
30 |
N |
Integration Id |
IntegrationId |
DTYPE_TEXT |
30 |
N |
Owned By Id |
OwnedById |
DTYPE_ID |
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N |
Priority |
Priority |
DTYPE_TEXT |
30 |
N |
Service Point Asset Id |
ServicePointAssetId |
DTYPE_TEXT |
15 |
N |
Severity |
Severity |
DTYPE_TEXT |
30 |
N |
Status |
Status |
DTYPE_TEXT |
30 |
Y |
Sub-Area |
Sub-Area |
DTYPE_TEXT |
30 |
N |
Sub-Status |
Sub-Status |
DTYPE_TEXT |
30 |
Y |
TT Source |
TTSource |
DTYPE_TEXT |
30 |
N |
Ticket Type |
TicketType |
DTYPE_TEXT |
30 |
N |
operation |
operation |
DTYPE_TEXT |
30 |
N |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
N |
Service Request |
Abstract |
Abstract |
DTYPE_TEXT |
100 |
N |
Account Id |
AccountId |
DTYPE_ID |
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N |
Area |
Area |
DTYPE_TEXT |
30 |
N |
Closed Date |
ClosedDate |
DTYPE_TEXT |
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N |
Commit Time |
CommitTime |
DTYPE_TEXT |
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N |
Contact Id |
ContactId |
DTYPE_ID |
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N |
Created |
Created |
DTYPE_DATETIME |
30 |
N |
Customer Ref Number |
CustomerRefNumber |
DTYPE_TEXT |
64 |
N |
Description |
Description |
DTYPE_TEXT |
2000 |
N |
Entitlement Id |
EntitlementId |
DTYPE_ID |
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N |
Id |
Id |
DTYPE_ID |
30 |
N |
Integration Id |
IntegrationId |
DTYPE_TEXT |
30 |
N |
Opened Date |
OpenedDate |
DTYPE_TEXT |
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Y |
Owned By Id |
OwnedById |
DTYPE_ID |
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N |
Priority |
Priority |
DTYPE_TEXT |
30 |
N |
Service Point Asset Id |
ServicePointAssetId |
DTYPE_TEXT |
15 |
N |
Severity |
Severity |
DTYPE_TEXT |
30 |
N |
Status |
Status |
DTYPE_TEXT |
30 |
Y |
Sub-Area |
Sub-Area |
DTYPE_TEXT |
30 |
N |
Sub-Status |
Sub-Status |
DTYPE_TEXT |
30 |
N |
TT Source |
TTSource |
DTYPE_TEXT |
30 |
N |
Ticket Type |
TicketType |
DTYPE_TEXT |
30 |
N |
operation |
operation |
DTYPE_TEXT |
30 |
N |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
N |
Service Request_Service Elements |
IsPrimaryMVG |
IsPrimaryMVG |
DTYPE_TEXT |
1 |
N |
Service Element Id |
ServiceElementId |
DTYPE_ID |
30 |
N |
operation |
operation |
DTYPE_TEXT |
30 |
N |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
N |
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