Siebel Automotive Guide > Managing Service Requests > Assigning the Service Request >
Using Assignment Manager to Assign Service Requests
This method of assigning service requests requires a representative to use Assignment Manager. Assignment Manager automatically designates a customer service representative or call center agent based on skill level and availability. To assign a service request using Assignment Manager
- From the application-level menu, choose Navigate > Site Map > Service Requests > Service Request List.
- From the Show drop-down list, select All Service Requests.
- Select a SR#.
- Click the menu button, and click Assign.
NOTE: The system automatically assigns the service request to a representative or presents a list of potential assignees based on skills and other rating criteria. If presented with a list of eligible assignees, select one and close the assignment window.
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