Siebel Automotive Guide > Managing Service Requests > Assigning the Service Request >
Assigning the Service Request Manually
Use this procedure to assign a service request to a representative after the details have been entered, and it has been determined that the issue cannot be resolved by the receiving representative. Service requests can be assigned to a dealer or a service center. To assign a service request manually
- From the application-level menu, choose Navigate > Site Map > Service Requests > Service Request List.
- Select All Service Requests.
- Select a SR#.
- Click the show more button.
- In the Sub Status field, select Assigned.
- In the Owner field, select the person to whom you want to assign the request.
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