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Assigning the Service Request Manually

Use this procedure to assign a service request to a representative after the details have been entered, and it has been determined that the issue cannot be resolved by the receiving representative. Service requests can be assigned to a dealer or a service center.

To assign a service request manually

1. From the application-level menu, choose Navigate > Site Map > Service Requests > Service Request List.
2. Select All Service Requests.
3. Select a SR#.
4. Click the show more button.
5. In the Sub Status field, select Assigned.
6. In the Owner field, select the person to whom you want to assign the request.