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External News and Data Do Not Appear in Briefings

Your company has purchased Siebel Content Services and you are able to access the Web from your workstation, but you do not receive external news and data in Briefing pages. In this case, the problem may be that a proxy server is being used to insulate your network from the Internet and is not allowing the Siebel application to pass requests through and return data to the application.

Complete the following steps to verify that Briefings is set up and configured properly:

1. Verify Connectivity with Siebel Content Services Data Host
2. Validate Your Web Connection and User Credentials
3. Verify the Server Configuration

Verify Connectivity with Siebel Content Services Data Host

First verify connectivity with the Siebel Content Services data host using network utilities, such as:

• ping
• nslookup
• tracert

If you do not know the name of the Siebel Content Services data host, you can find it in the license key letter that Siebel Systems sent to your company.

Validate Your Web Connection and User Credentials

Next, verify that you have a valid Web connection and that your Siebel Content Services credentials are valid.

To verify your Web connection and credentials

1. Open a Web browser on your Siebel server.
2. Enter one of the following URLs:
   • For Content customers:

   http://{eContent_hostname}/eContent/GetCompanyNames?FIND=Siebel

   Change {eContent_hostname} to the name of your content host.

   • For ContentBroker customers:

   http://{ContentBroker_hostname}/eContent/GetCompanyMID?FIND=Siebel

   Change {ContentBroker_hostname} to the name of your content host.

   A dialog box appears prompting you for your Siebel Content Services user credentials. You can find your user credentials in the license key letter that Siebel Systems sent to your company.

3. Enter your user credentials.

   Company information about Siebel Systems should appear. If it does, your user credentials are valid. Skip the next step.

   If you receive an Access Denied message or other type of message, the proxy server may not be allowing access to the Internet.

4. If you have received an error message, try to access the URL using a browser on a machine that does not go through the proxy server or firewall and repeat steps 1 through 3.

   If company information about Siebel Systems appears, then the problem lies with the Siebel server passing through the proxy server to retrieve data through the Internet. In this case, please contact your network administrators to resolve the issue.

Verify the Server Configuration

If you could access the Siebel Systems company information using the previous procedure, then the problem may be in the configuration settings for the proxy server or in the Siebel Briefings server configuration files.

To test your configuration settings

1. Start the twsiebel client in your browser.
2. Open a second browser window at the same time and enter the following URL:

   http://localhost/start.swe?SWECmd=
   GotoView&SWEView=SI+Com+Company+Briefing+View&MID=808856512

   NOTE:  URLs are case-sensitive.

3. Enter valid login credentials and click Login.

   If you have valid login credentials and external content does not appear, this indicates a configuration problem with either the proxy server or within the server configuration file.

If the problem is not resolved after checking your configuration settings, follow the instructions in the next section, and then contact Siebel Technical Support to resolve the issue.

Gather Information for Siebel Technical Support

If you have completed the steps above and cannot resolve the issue, contact Siebel Technical Support.