Siebel Connector for SAP R/3 Addendum for eConsumer Goods > Consumer Goods > Deduction Integration >

Executing Deduction Resolution

Resolve deductions by applying one or more of the following:

• a chargeback
• a credit memo (only for non-trade promotion related deductions)
• a payment (only for promotion related deductions)
• a write-off

This section describes how these deduction resolutions pass from the Siebel application to SAP R/3. This integration enables the Siebel application to request the creation of a Credit or Debit Memo is SAP R/3. It supports the following processes:

• Creation of credit memo in SAP R/3 (triggered in the Siebel application)
  • Deduction related payments
• Create debit memo for:
  • chargebacks
  • write-offs

This integration uses the standard SAP R/3 IDOC ORDER03 to create debit and credit memo requests in the SAP R/3 purchasing/sales application or ACC_BILLING01 to create a credit memo in finance.

To process a credit memo for a selected deduction

1. Click the Resolution view tab. In the Show drop down, choose Payments.
2. Create a new payment and enter the amount. Save the payment record and click Submit.

   The Siebel Connector for SAP R/3 sends the information to SAP, which creates a credit memo request.

3. In SAP, unblock the credit memo request and create the credit memo.

To process a chargeback for a selected deduction

1. Click the Resolution view tab. In the Show drop down, choose Chargeback.
2. Create a new chargeback record and enter the amount. Save the record and click Submit.

   The Siebel Connector for SAP R/3 sends the information to SAP, which creates a debit memo request.

3. In SAP, unblock the debit memo request and create the debit memo.

To process a write off for a selected deduction

1. Click the Resolution view tab. In the Show drop down, choose Write Off.
2. Create a new write off record and enter the amount. Save the record and click Submit.

   The Siebel Connector for SAP R/3 sends the information to SAP, which creates a debit memo request.

3. In SAP, unblock the debit memo request and create the debit memo.