Business Processes and Rules: Siebel eBusiness Application Integration Volume IV > Creating and Using Dispatch Rules > EAI Dispatch Service Scenarios >

Outbound Scenario

For this scenario, you want to dispatch a service request as soon as it is created. The scenario assumes that:

• You are only interested in service requests logged against eAI.
• You know how to design a workflow that gets triggered as a new service request is created.

  NOTE:  There are number of different ways to trigger a workflow process. For details, see Siebel Business Process Designer Administration Guide.

• You want the other non-eAI service requests to be sent to an MQSeries.

Figure 5 illustrates this scenario.

Figure 5. Dispatching Service Request

To create this scenario

1. Create a rule set with a search expression to check if the Service Request Area is set to eAI or not.
2. Create a workflow that is triggered when the criteria defined in Step 1 is matched.

   Your workflow should contain the following steps:

   • Start
   • EAI Dispatch Service
   • End