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Siebel Field Service Guide > Repairs > Siebel RepairSiebel Repair generates repair activity plans, assigns and schedules repair activities, tracks symptoms and resolutions, and stores repair histories. Topics include:
The workflow for repairs is illustrated in Figure 29, which shows the steps of the process as follows:
Repairs begin when a customer calls a service center about a defective product. The customer service representative assigns an RMA (Return Material Authorization) to the product, and requests that the customer ship the product to the service center. The RMA (either RMA Repair Return or RMA Advance Exchange) signifies that the product is to be repaired. |
Siebel Field Service Guide |