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Siebel Field Service Guide > Repairs > Siebel Repair > Process of Generating Inventory Transactions for RepairsRepair activities, generated from an activity plan, move parts from inventory location to inventory location. Each time a part moves, an inventory transaction is generated. Validations are performed for each transfer; for example, to move an asset to a destination inventory location, it must belong to a source inventory location. These steps summarize the transaction process for an internal repair:
The rules for these inventory transactions are summarized in Table 135.
Sending Repairs to a Third-Party VendorIn Shipping > Repair Pick Ticket, clicking the Process Shipment button generates transactions of the type Ship to TP (Third Party) to move a product from the defective inventory location to the third-party vendor, and sets the variables Defective and On Hand. This transaction updates the variables INVLOC_ID, INV_STATUS_CD, and INV_AVAIL_CD. For more information, seeRepair Pick Ticket View. These steps summarize the transaction process:
The rules for these inventory transactions are summarized in Table 136.
Receiving Repairs from a Third-Party VendorOn the Receiving screen, the Receive PO, Receive RMA, and the Receive Internal Order views, the Process Receipt command generates transactions, of the type Receive from TP, to move a product from a third-party vendor to the desired inventory location. This transaction updates the variables INVLOC_ID, INV_STATUS_CD, and INV_AVAIL_CD. To receive an item from a third-party location, define the third-party location in the Orders screen, Terms view and the receiving location in the To Inventory field in the Receiving screen, Line Item Receipts view. To go to the Receive PO, Receive RMA, or the Receive Internal Order view, first navigate to the Receiving screen, All Pending Orders view, and then click on a Receive Type field for any record. This exposes the Receive PO, Receive RMA, or Receive Internal Order views, with their subviews: [Receipt] Line Items, Received Line Item, and Serial Numbers. These steps summarize the transaction process:
The rules for these inventory transactions are summarized in Table 137.
Exchanging an Asset During a Third-Party RepairIf the third-party repair vendor returns a different part, the inventory transactions fails unless the new asset exists in the third-party inventory location. The user can accomplish this in one of two ways:
Returning a Product to Good InventoryTo return a product to good inventory:
Changing the values in the repair record triggers an inventory transaction which changes the inventory quantity. Inventory Levels for Repaired PartsIf the defective part was received with an RMA Repair/Return, then the repair center returns the part using the regular shipping process (Allocate, Pick Ticket, and Ship). When the part is repaired, either internally or by a third-party vendor, it receives an inventory level; for example, On Hand/Good. When the part is shipped, the inventory transaction records the product movement, but the information on the Repairs screen still points to the same inventory level, that indicates the last location for the repaired item in inventory. The inventory movements for a product do not update the last location of the product in the repair record. |
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