Siebel Field Service Guide > Scheduling and Dispatch >

Optimization Engine

The Optimization Engine uses a choice of complex algorithms to meet these objectives:

• Assign field service engineers to service activities.
• Schedule these activities.
• Maximize the efficiency and the quality of service.
• Minimize cost to the service organization.

The Optimization Engine can also respond to immediate scheduling demands to provide break/fix activities that meet the requirements of service entitlements (for example, a response within four hours), emergencies (for example, breakdown of service vehicles), and changes in service personnel For more information, see Contract Scheduling.