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Schedule Optimization

Since the majority of service costs are derived from labor, efficient use of labor is one of the primary goals of a service organization. Efficiency encompasses a broad array of objectives, some of which may be conflicting:

• Solving a service request the first time, which requires assigning a field service engineer with the right skills and parts.
• Skilled engineers can finish a task faster; however, they should also be assigned to more challenging work so their time is not wasted on trivial tasks.
• Where possible, travel between jobs should be minimized by grouping jobs in a particular area.
• Engineers should appear onsite within contractually committed times.

The Optimizer provides automated, background optimization of the schedule for field service activities and optimal use of resources in each service region.