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Business Priorities

Every business has a different definition of efficiency in delivering service. Businesses that have requirements for critical responses (for example, a utility company may have downed power lines) define efficiency as placing someone onsite within the shortest time. In this case, response is more important than full utilization. Other businesses do not have stringent response requirements, but require higher utilization to preserve profits. In either case, a service business needs to set priorities when scheduling and dispatching personnel.