Siebel Field Service Guide > Scheduling and Dispatch > Dispatch Board Screen >

Setting Up a Dispatcher

Field Service provides responsibilities for employees, showing only the views needed to complete their job. There is a responsibility for a dispatcher, who can assign activities to service engineers. For more information about responsibilities and visibility, see Applications Administration Guide.

To add a user with the responsibility of a dispatcher

1. Navigate to the Administration - Application screen > Responsibilities view.
2. In the Responsibilities list, select the Dispatcher record. If this record is not in the list, create a new record with the responsibility of Dispatcher.
3. To add the name of the employee who will take the Dispatcher's role, add a new record on the Users list.
4. In the Views list, make sure the selected user has access to the Dispatch Board (FS eGanttChart View).