Aging Analysis by Product

The duration of a service request as a function of product.

Aging Analysis by Product Area

The duration of a service request as a function of field service product area.

Aging Analysis by Severity

The duration of a service request as a function of severity.

Aging Analysis by Status

The duration of a service request as a function of status (Open, Assigned, Pending, and so on).

Priority Analysis by Owner

The priority of service requests assigned to each field service engineer.

Status Analysis by Owner

The status of service requests assigned to each field service engineer.

Closed Service Requests by Owner

The history of closed service requests assigned to each field service engineer.

Closed Service Requests by Product

The history of closed service requests for each product.

Customer Analysis

The number of service requests for each customer account.

New Service Requests

The number of new service requests per calendar period.

New Service Requests by Owner

The number of new service requests assigned to a field service engineer per calendar period or per product.

New Service Requests by Product

The number of new service requests for each product per calendar period.

Product Analysis

The number of new service requests for each product.

Product Version Analysis

The number of new service requests for each version of a product.

Severity and Priority Analysis

Two graphs:

• The number of service requests as a function of severity.
• The number of service requests as a function of priority.

Status and Area Analysis

Two graphs:

• The number of service requests as a function of status.
• The number of service requests as a function of field service product area.

Symptom and Resolution Analysis

Two graphs:

• The number of service requests as a function of symptom.
• The number of service requests as a function of resolution.

Trend Analysis by Product

The number of service requests for each product as a function of calendar period.

Aging Analysis by Priority

The duration of a service request as a function of priority.

Trend Analysis by Product Area

The number of service requests for each field service product as a function of calendar period.

Trend Analysis by Severity

The number of service requests for each severity level as a function of calendar period.

Trend Analysis by Source

The number of service requests logged in by a given route (email, phone, and so on) as a function of calendar period.

Trend Analysis by Status

The number of service requests with a given status as a function of calendar period.