Table 10. Service Reports
|
|
Service Request Activity (All) |
Displays a page for each service request, with information about the service request and each of the associated activities. |
Service Request Activity (Public) |
Displays a page for each service request, with information about the service request and each of the associated activities. |
Service Request Detail (Barcode) |
Provides detailed information about each service request. |
Service Request Detail (No Barcode) |
Provides detailed information about each service request. |
Service Request Summary |
Provides a summary of each service request. |
Smart Report Service Request Performance |
Analyzes the aging of open service requests using three metrics: number of open service requests, call volume, and resolution time, each over the last six months. |