Siebel Loyalty Administration Guide > Getting Started with Siebel Loyalty >

Setting Up Customer Access to Siebel eLoyalty

By using Siebel eLoyalty, anonymous customers and members can perform many tasks for themselves, such as enrolling as a member, signing up for a promotion, and redeeming points for rewards. For more information, see Member Self-Service with Siebel eLoyalty.

Setting Up Member Access

To allow anonymous users and members to use the Loyalty Member Portal:

• You must set up authentication, access, and data privacy.
• You can configure the Member Portal so it has the same look and feel as your company Web site.

You perform these tasks for the Member Portal in the same way that you perform them for Siebel eSales.

For more information about providing access to the Member Portal, see Siebel eSales Administration Guide.

Setting Up Self-Service Redemption

Members can use the Member Portal to redeem points for rewards.

There are two ways members can redeem points:

• Using a Siebel Catalog. In most cases, the members redeem points by making purchases from a Siebel catalog and paying in points, which are deducted from the member's account. This catalog works like the Siebel Sales catalog, except that the credit card processing page is eliminated. For more information about setting up catalogs, see Siebel eSales Administration Guide.
• Using an External System. In some cases, businesses already have systems set up for selling products on line. For example, the airline industry uses a Global Distribution System (GDS) to allow customers to make reservations and pay for flights on line. These external systems can be integrated with Siebel Loyalty Member Portal, so members can use the page from the external system to redeem points within the Member Portal.