This chapter gives you background information about how customers and members can use Siebel eLoyalty through the Web. It covers the following topics:

• About Siebel eLoyalty
• Overview of Member Use of Siebel eLoyalty
• Scenario for Member Use of Siebel eLoyalty

For information about giving members access to Siebel eLoyalty, see Setting Up Customer Access to Siebel eLoyalty.