Siebel Loyalty Administration Guide > Member Self-Service with Siebel eLoyalty >

About Siebel eLoyalty

Siebel eLoyalty can reduce the workload of your Member Service Representatives. Customers can use Siebel eLoyalty to enroll as members. Members can use Siebel eLoyalty to perform many activities for themselves, rather than calling member service representatives.

This chapter gives you background information about how members use Siebel eLoyalty.

There are no tasks that are specific to working with members who use Siebel eLoyalty. The information that members enter is stored and used in the same way as the information that is entered by member service representatives.

For example, if a member uses eLoyalty to enroll in a program or promotion, the same information is entered in the Siebel database that would be entered if the member telephoned a member service representative to enroll. Thus, you can work with this information as you with any information about members.