Siebel Loyalty Administration Guide > Partner Use of Siebel Loyalty >

Selling Loyalty Points to Partners

Partners must purchase points from you, so they can give those points to members who make purchases.

When a partner submits a transaction that earns points for a member, those points are deducted from the partner's point balance. If the partner does not have enough points to give to the member, the transaction will be rejected.

Typically, partners purchase points in the following way:

• The host company makes points available for the partner to purchase, using the Point Blocks view of the Partners screen.
• The partner company purchases points by mailing a check to the host company.
• The brand owner activates the points after receiving the check, using the Point Blocks view of the Partners screen. This makes the points available to the partner.

The partner manager can view the information that the partner entered by going to the Point Block Purchases view of the Partners screen. The partner manager changes the status to approved in order to make the points available.

The Point Block view also lists all previous blocks of points that the partner has purchased, so the host company can also use it to view the partner's point purchasing history.

NOTE:  Before you make the points available to partners, you must create the points, as described in Minting Point Blocks for Loyalty Programs.

To make points available for partners to purchase

1. Navigate to the Partners Screen.
2. In the Partners list, select the partner company that you will allow to purchase this point block.
3. Click the Point Blocks view tab.
4. Add a new record to the Point Blocks list, and complete the necessary fields.

To activate points so they can be used by partners

1. Navigate to the Partners Screen.
2. In the Partners list, select the partner company whose payment for the points you have received.
3. Click the Point Blocks view tab.
4. If necessary, use a query to find Point Blocks with the status Submitted for Approval.
5. In the Status field, choose Approved.

   These points can be given to members who have transactions with this partner.