Siebel Marketing User Guide > Planning and Designing Marketing Campaigns > Creating Campaigns >

Using SmartScripts with a Campaign

A SmartScript is a script that the salesperson or call center agent uses to interact with the customer. It can be associated with any campaign.

If a SmartScript is associated with a business component and will be run for a campaign, then that business component's name must be the same as the value in the Response Type field for the campaign. For example, if the Response Type field is set to Response, then the script's business component must be Response. If the Response Type field is set to Opportunity, then the script's business component must be Opportunity.

To set up a SmartScript

1. Use the step in the following list that applies to your product:
   • In Siebel Marketing, navigate to the Campaigns screen.
   • In other Siebel applications, navigate to the Campaign Management screen.
2. Select a campaign.
3. In the SmartScript field, click the select button.

   The Smart Scripts dialog box appears.

4. Select the script from the list of available scripts, and click Add.

   NOTE:  Repeat Step 3 through Step 4 to add all the scripts that will be used in this campaign.

5. In the SmartScript dialog box, select the check box of the primary script, and click OK.