Siebel Marketing User Guide > Planning and Designing Marketing Campaigns > Loading Customers in Campaigns >

Reviewing Contacts and Prospects in Active Campaigns

Sales people and contact center employees can use the Campaign Members dashboard to review the contacts and prospects in active campaigns. The Campaign Member views display a queue of active campaign contacts/prospects and a campaign summary, contact and prospect summary.

The Campaign Members screen allows each employee to view the active campaign members according to several levels of visibility, including the following levels:

• My Campaign Members. Displays all campaign contacts/prospects that are specifically assigned to the employee's position.
• My Group's Campaign Members. Displays all campaign contacts/prospects in campaigns where the employee's position is on the campaign team or campaign group
• All Campaign Members - Outbound. Displays all campaign contacts/prospects in active, launched campaign waves and the campaign members that are assigned to the employee's organization. This view does not display any members of control campaigns.
• All Campaign Members - Inbound. Displays all campaign contacts/prospects in active, launched campaign waves and the campaign members that are assigned to the employee's organization. This view includes members of control campaigns.

The Campaign agent views only display campaign members (contacts and prospects) that are in active campaigns and for which campaign waves have been launched to the contact center. Any waves that have not been launched by a member of the campaign team or administrator will not appear.